Communications & Engagement Manager

Charlotte, NC

Full Time

Experienced

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is seeking a strategic, creative, and
mission-driven Communications & Engagement Manager to lead the organization's storytelling,
engagement strategies, and communications that inspire volunteerism, strengthen donor
relationships, cultivate corporate partnerships, and elevate community awareness.

This role serves as the organization's engagement architect; designing communications that
move individuals, volunteers, donors, partners, and community members from awareness to
action. Working collaboratively across the organization, the Communications & Engagement
Manager ensures every story, campaign, and communication advances BBBSCC's mission and
supports measurable growth in community engagement and philanthropic investment.This role will report to the Vice President of Development.

PRIMARY RESPONSIBILITIES

Strategic Storytelling & Brand Management (35%)

Lead the development of compelling stories and creative assets that strengthen BBBSCC's brand
and inspire engagement.

Engagement Pathways & Campaign Management (40%)

Develop communications that intentionally move stakeholders through meaningful
engagement journeys.

Digital Communications & Community Engagement (15%)

Manage BBBSCC's digital presence to increase awareness and inspire action.

Analytics & Performance (10%)

Measure communications effectiveness and identify opportunities for continuous
improvement.

Qualifications

Required

 Bachelor's degree in Communications, Marketing, Public Relations, Journalism, or
related field, or equivalent work experience.
 Three or more years of communications, marketing, nonprofit, or related experience.
 Exceptional writing, storytelling, editing, and project management skills.
 Experience with photography, video production, graphic design, and social media
management.
 Strong organizational skills with the ability to manage multiple projects simultaneously.
 Ability to build collaborative relationships across departments and with external
partners.

Preferred

 Experience in nonprofit communications or fundraising.
 Experience with donor stewardship and engagement communications.
 Familiarity with website management, CRM platforms, and email marketing tools.

About Big Brothers Big Sisters of Central Carolinas:

The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you that are looking to merge your talents and personal values with your passion to make a difference. Apply today and discover the endless possibilities that result from the mentoring relationships we establish.

WE BUILD BETTER FUTURES

Do you want to go home—every day—knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community.

FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF

We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up.

HYBRID OFFICE MODEL

Our hybrid model combines the best of both worlds — being together at the office and finding time for remote work each week.

WORK THAT MATTERS

The work we do every day changes the trajectory of kids’ lives throughout the Central Carolinas.

COMPREHENSIVE BENEFITS

Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability.

WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.

Equal Employment Opportunity

BBBSCC provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability, or any other federal, state of local protected class.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by case basis in accordance with applicable law.

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This role is based in Charlotte, NC and requires regular on-site work, including community events and partner meetings. Are you able and willing to work on-site as required?*

This position offers an annual salary range of $55,000 to $65,000. Are you comfortable with this compensation range?*

Do you have at least three years of professional experience in communications, marketing, public relations, nonprofit communications, or a related field?*

Do you have a bachelor's degree in Communications, Marketing, Public Relations, Journalism, or a related field, or equivalent professional experience?*

Do you have a valid driver's license and reliable transportation for occasional travel to community events, partner meetings, and BBBSCC locations?*

Briefly describe your experience creating communications, storytelling content, or marketing campaigns that increased awareness, engagement, or action. (1–3 sentences)*

Briefly describe your experience managing digital communications, including social media, email marketing, websites, or other online engagement platforms. (1–3 sentences)*

Briefly describe your experience creating or managing creative assets, including photography, video, graphic design, or visual storytelling.*

This role requires managing multiple projects while collaborating across departments and external partners. Briefly describe how you stay organized, prioritize competing deadlines, and maintain strong communication with stakeholders. (1–3 sentences)*

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