Program Specialist
Charlotte, NC
Full Time
Programs
Manager/Supervisor
Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a program specialist to join our team in our Charlotte, NC office. The ideal candidate would find the best match for volunteers and children and then support those matches in accordance with Big Brothers Big Sisters’ standards. This position will report to the Program Director
The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you that are looking to merge your talents and personal values with your passion to make a difference. Apply today and discover the endless possibilities that result from the mentoring relationships we establish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Conduct and document enrollment of parents, children, and volunteers, including orientations, interviews, trainings, and completion of any other enrollment processes.
• Review all enrollment information and assessments and make timely recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match. Effectively align volunteer interests and qualifications with service options of the agency.
• Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
• Quickly build a relationship with a set of children, parents, and volunteers.
• Reach out to parents, children, and volunteers in accordance with Big Brothers Big Sisters’ standards to support the match relationship and provide coaching to the match.
• Support the creation of age-appropriate events and workshops for children, volunteers, and parents. Ensure parents, children, and volunteers are aware of these events and other resources provided by Big Brothers Big Sisters. Be present at events to supervise.
• Identify matches that are at risk of closing, intervene effectively, and discuss further with the supervisor.
• Ensure a high level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
• Collaborate with other staff to ensure a smooth transition among functions and follows the process through to the next point of contact.
• Maintain accurate paperwork for each match according to BBBSA and agency standards.
• Enter information into database as information is gathered.
• Other duties as assigned.
Note that roles are often specialized to work primarily on either enrollment or supporting matches. Big Brothers Big Sisters of Central Carolinas will discuss with candidates during the interview process which specialization is better suited to their interests and skillset.
EDUCATION & RELATED WORK EXPERIENCE
A minimum Bachelor’s degree is required, preferably in social work, child development, human services, education or a related field. Experience working in a non-profit preferred. Experience working with both child and adult populations required; specific assessment, intake, documentation, or interview experience is preferred.
SKILLS AND KNOWLEDGE
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations.
• Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported.
• Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; and independently anticipate and meet customer match support needs.
• Able to gather appropriate data and diagnose the cause of a problem before taking action, and to develop and evaluate alternative courses of action.
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Ability to create thoughtful and thorough documentation of interactions with children, parents, and volunteers. • Ability to relate well in multicultural environments.
• Ability to prioritize multiple tasks and use time effectively in a fast-paced environment; able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches.
• Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices.
• Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers, and streamlining work processes.
• Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
Hybrid home/office environment. This position is located in our Charlotte office.
Must have car, valid driver’s license, and meet state-required automobile insurance minimums.
Must be available up to 2 Saturdays a month and be able to work until 7:30 pm for 1-2 days per week.
Benefits
• Disability insurance
• Health insurance
• Paid time off
• Flexible schedule
Qualifications
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Customer service
• Intake
• Microsoft Office
• Driver's License
• Bachelor's degree
• Communication skills
Nondiscrimination and Equal Employment Opportunity:
BBBSCC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
WE BUILD BETTER FUTURES
Do you want to go home—every day—knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community.
FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF
We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up.
HYBRID OFFICE MODEL
Our hybrid model combines the best of both worlds — being together at the office and finding time for remote work each week.
WORK THAT MATTERS
The work we do every day changes the trajectory of kids’ lives throughout the Central Carolinas.
COMPREHENSIVE BENEFITS
Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability.
WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.
The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you that are looking to merge your talents and personal values with your passion to make a difference. Apply today and discover the endless possibilities that result from the mentoring relationships we establish.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Conduct and document enrollment of parents, children, and volunteers, including orientations, interviews, trainings, and completion of any other enrollment processes.
• Review all enrollment information and assessments and make timely recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match. Effectively align volunteer interests and qualifications with service options of the agency.
• Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
• Quickly build a relationship with a set of children, parents, and volunteers.
• Reach out to parents, children, and volunteers in accordance with Big Brothers Big Sisters’ standards to support the match relationship and provide coaching to the match.
• Support the creation of age-appropriate events and workshops for children, volunteers, and parents. Ensure parents, children, and volunteers are aware of these events and other resources provided by Big Brothers Big Sisters. Be present at events to supervise.
• Identify matches that are at risk of closing, intervene effectively, and discuss further with the supervisor.
• Ensure a high level of proficiency in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
• Collaborate with other staff to ensure a smooth transition among functions and follows the process through to the next point of contact.
• Maintain accurate paperwork for each match according to BBBSA and agency standards.
• Enter information into database as information is gathered.
• Other duties as assigned.
Note that roles are often specialized to work primarily on either enrollment or supporting matches. Big Brothers Big Sisters of Central Carolinas will discuss with candidates during the interview process which specialization is better suited to their interests and skillset.
EDUCATION & RELATED WORK EXPERIENCE
A minimum Bachelor’s degree is required, preferably in social work, child development, human services, education or a related field. Experience working in a non-profit preferred. Experience working with both child and adult populations required; specific assessment, intake, documentation, or interview experience is preferred.
SKILLS AND KNOWLEDGE
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
• Able to demonstrate sound judgment in routine, day-to-day decisions; think critically to make decisions and take action, even in non-routine situations.
• Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported.
• Able to build strong working relationships with agency staff and matches; identify unexpressed customer needs and potential solutions to meet those needs; and independently anticipate and meet customer match support needs.
• Able to gather appropriate data and diagnose the cause of a problem before taking action, and to develop and evaluate alternative courses of action.
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Ability to create thoughtful and thorough documentation of interactions with children, parents, and volunteers. • Ability to relate well in multicultural environments.
• Ability to prioritize multiple tasks and use time effectively in a fast-paced environment; able to positively deal with changes that affect job requirements or work assignments; adapt to shifting priorities in response to the needs of matches.
• Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices.
• Able to identify and apply "best practices" in own work; improve efficiency by planning and organizing work effectively, eliminating barriers, and streamlining work processes.
• Able to align own work objectives with the organization's strategic plan or objectives; take organizational priorities into consideration when making choices.
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
Hybrid home/office environment. This position is located in our Charlotte office.
Must have car, valid driver’s license, and meet state-required automobile insurance minimums.
Must be available up to 2 Saturdays a month and be able to work until 7:30 pm for 1-2 days per week.
Benefits
• Disability insurance
• Health insurance
• Paid time off
• Flexible schedule
Qualifications
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Customer service
• Intake
• Microsoft Office
• Driver's License
• Bachelor's degree
• Communication skills
Nondiscrimination and Equal Employment Opportunity:
BBBSCC does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
WE BUILD BETTER FUTURES
Do you want to go home—every day—knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community.
FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF
We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up.
HYBRID OFFICE MODEL
Our hybrid model combines the best of both worlds — being together at the office and finding time for remote work each week.
WORK THAT MATTERS
The work we do every day changes the trajectory of kids’ lives throughout the Central Carolinas.
COMPREHENSIVE BENEFITS
Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability.
WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.
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